Gorgias alternatives: compare AI agent platforms for ecommerce
Gorgias combines helpdesk and AI agent in an all-in-one platform. If you're looking for an autonomous AI agent as a layer on top of your existing helpdesk, designed for Spanish-speaking ecommerce with native WhatsApp, Permut is a complementary alternative. This comparison is based on public data verified on October 21, 2026.
When to choose Gorgias
Choose Gorgias if you want a helpdesk and AI agent integrated from day one, prefer to pay per ticket instead of per inbound message, or have already consolidated email, SMS and chat in its inbox and want AI to live in the same tool.
When to choose Permut
Choose Permut if you already use Zendesk, Gorgias, Gmail or Freshdesk and want to add an autonomous AI agent without switching helpdesks, need WhatsApp and Instagram as primary channels managed by your AI agent (Permut is a certified Meta Business Solution Provider), or your customer base speaks Spanish or Catalan natively (Permut is designed and evaluated natively in Spanish from Barcelona).
Detailed comparisons
Frequently asked questions
What is the best Gorgias alternative for Spanish-speaking ecommerce brands?
Permut specializes in AI agents for Spanish-speaking ecommerce, with native WhatsApp, Instagram, web and email support. Unlike Gorgias (all-in-one helpdesk), Permut works as an AI layer on top of your existing helpdesk.
Can I use Permut and Gorgias together?
Yes. Permut integrates on top of Gorgias: the AI agent handles the front line autonomously and escalates complex cases to your human team in Gorgias. Customers like Brownie and La Caja Saludable use Permut + Gorgias.
Which Gorgias alternative has native WhatsApp integration?
Permut is a certified Meta Business Solution Provider, with direct WhatsApp Cloud API and Instagram connection, no intermediaries. Gorgias also offers WhatsApp, but Permut has it as a primary channel by design.
How does Permut pricing compare to Gorgias?
Gorgias charges per ticket (from $40/mo for 50 tickets). Permut charges per inbound conversation (from €140/mo for 300 credits; each agent reply to an inbound message consumes 1 credit). Outbound WhatsApp template sends don't consume credits until the user replies.